What is a FoM ticket?

A ticket for an event of Frag-o-Matic gives 1 person entrance as a participant of the event. This ticket is typically linked to 2 persons:

• the person who bought the ticket (referred to as 'the buyer')
• the person to who the ticket is assigned (referred to as 'the owner').
  This is the person who may enter the event as a participant with the ticket.

1. Purchase of tickets

Create an account or log in and order tickets for our events through our webshop. A confirmation mail will be send to you with the total amount of your order and payment info.

2. Payments of tickets

For the moment we accept following payment methods:

Details about these payment methods can be found on the order overview which will be sent to you after you placed your order through our webshop.
If you use the provided PayPal button at the end of the order process or on the information page of your order to complete your purchase, the tickets will be generated automatically. Otherwise it can take a couple of hours before we can process the payment.

Same goes for payments through bank transfer: normally we receive the payments after a couple of days due to processing time of the banks involved. When we've received the payment and processed it, you willl receive a notification and the tickets will be made available.
Once we've received a full payment for the order of your tickets, your tickets will be sent to you automatically. At each time you can also consult and print your tickets through our website.

3a. Assignment of tickets

Before you can check-in a ticket at our event, the ticket should be assigned to someone.
By default, the first ticket you buy for an event is assigned to you, so if you only bought 1 ticket for an event and you tend to use it yourself, you don't have to assign it.
In the case that you bought multiple tickets, you should assign these tickets.
The person who bought the ticket can assign it to someone else through our website: http://www.fom.be/users/tickets.
A couple of regulations here:

• each ticket may only be assigned once
• each person can only have 1 ticket assigned to him or her for each event

If you want to assign your ticket to someone else, mail info@fom.be

3b. Reserve a seat

Before you can check-in at our event you also have to reserve a seat for your ticket, unless you have a special sponsor, press or crew ticket. You can reserve a seat as buyer or as owner, the ticket doesn't have to be assigned yet. You can only reserve a seat once for each ticket. If you happen to make an error, or if you want to change seats later, you will have to send a mail to seatmap@fom.be. So please take your time to search trough the seatmap for available seats next to your friends.

Seatmap info: White seats are empty and still available. Grey seats are taken, click on the seat to find out who has reserved the seat. Black seats are disabled, they may be enabled later when the available seats run out, or they may be disabled to be used later for event partners. Click on the available seat of your choice and a popup window will show any tickets for which you can reserve a seat. Select the ticket for which you want to reserve the seat. A mail will be send to the ticket owner after finishing this process and the seatmap will be updated.

How to reserve a group of seats for a team: If you have a team or clan and you want to have seats next to each other then the easiest way is to put your clan or team leader in charge of the ticket purchasing process for the entire group. He or she can order and pay all the necessary tickets at the same time and select seats next to each other. A seat can be reserved immediately by the buyer (the clan or team leader) after the payment has been accepted even before it is assigned to an owner (the individual group member). In this way the group members don’t have to do anything else than to register on the website before the event with a valid e-mail account and print their ticket which is send to them by mail. If you are a member of a team where everyone buys their own ticket, then it’s best to wait until every member has completed their order before you reserve your seats.

Changing seats: If you made an error during your seat reservation then please send a mail to seatmap@fom.be from the e-mail address of your FoM account, and ask to undo your reservation. The admin will undo your reservation and you will be able to reserve an other available seat. If you want to change seats with someone else, then you both have to send a mail to seatmap@fom.be an give the nick name and / or seat number of the participant / ticket you want to change with. Only mails send to the correct mail adress, seatmap@fom.be, containing all the necessary information, will be accepted. Also please keep in mind that the admins may not be available anymore in the last week before the event.

4. Check-in

To be able to check-in with your event ticket, there are a couple of things you should bring:

• A printed version of your valid FoM ticket. A ticket is considered valid if: it is assigned to someone and it isn't checked in yet. Make sure that you have reserved a seat before you come to the event.
• The owner of a ticket should be able to show a photo-ID or passport. This will be used to verify whether the person is in fact the person to which the ticket is assigned.

If you have any questions, don't hesitate to contact us.